Orders requiring direct delivery, subject to stock availability, are usually
delivered between 2 to 4 hours from the time we receive a complete order
and we can determine that someone will be at the location that can sign
for the delivery.
Drop Ship Orders:
All orders placed by 2:00 P.M. Pacific Time are shipped the same day, subject
to stock availability. Delivery times vary by location, however you can
expect to receive your delivery usually between 2 to 5 working days. We
will use standard Ground shipping where possible, unless you request special
shipping at the time of the order. Additional charges for express shipping
may be incurred.
Missing Merchandise, Damaged Shipments and Defective Products
a. Please report all missing merchandise to our Customer Service Department
within 3 days of receipt of your order. Occasionally, cases separate during
shipment; missing items should arrive within 1-2 working days.
b. Products damaged in transit should be refused at the time of delivery. UPS
will then return the product back to CT Medical. CT Medical’s customer service
should be notified immediately so that a replacement order can be expedited.
c.100% Credit will be given for incorrectly shipped, damaged or defective
products. Any notification of missing or damaged products must be made within 3
days of the product delivery. Beyond this time period, all requests will be
denied and the invoice must be paid in full.
Return Authorization, Dissatisfaction with Products and Credits
a. If a client refuses a shipment and UPS has to return the product(s), CT
Medical will grant a credit for the value of the products only, but not the
original freight charges. In addition, CT Medical will assess a 15% Restocking
b. If a client wants to return product(s), please call within 3 days of
receipt of the merchandise with the date of purchase, order number, product
number and reason for returning the product. The returned products must be
unopened and in a salable condition. CT Medical will then issue a UPS or Fedex
Call Tag(s). The cost of the Call Tag(s) will be subtracted from the total
credit given for the returned merchandise. Please note that the costs of Call Tags are the “original freight charge” plus a
Carrier Surcharge of $5.50.